Privacy Policy
At Softylines, we are committed to providing a secure and transparent environment for organizations and their customers to communicate effectively through our innovative business messaging tool. This Privacy Policy outlines how we collect, use, and safeguard your data. By using our services, you agree to the terms outlined herein.
1 . Data Collection
1.1 Information You Provide
Upon account creation, we collect essential information, including your name and/or pseudonym, email address, phone number, organization details, and a secure password.
1.2 Information You Provide
We gather user data during interactions with our platform, such as posting messages, uploading files, conducting searches, or participating in surveys. This may include login credentials, device information, and IP addresses to identify and record user activity.
2 . Use of Your Data
Our use of your personal data is tailored to the services you utilize and the preferences you set. We employ this information to enhance and personalize our offerings, making them more relevant and useful for you and other users.
2.1 Communications
We may contact you through email, mobile notifications, website announcements, or SMS messages for updates on service availability, security notifications, or other relevant information.
2.2 Service Development and Research
User feedback and data are vital for our research and development activities. This helps us enhance the user experience, increase memberships, and improve interactions on our platform. Periodic surveys and inquiries may also be conducted, and your participation is voluntary.
2.3 Customer Support
Data is utilized to address and resolve user-reported issues, such as bugs or technical glitches.
2.4 Aggregated Information
We generate aggregated, non-identifiable data to produce statistics and insights about our user base, ensuring individual privacy is maintained.
2.5 Security and Investigations
In cases of security concerns, fraud prevention, or investigations into potential violations of our terms of service or privacy policy, we may use your data as necessary.
3 . Additional Information
3.1 Security
We implement robust security measures, including HTTPS protocol, to protect your data. Regular system monitoring is conducted to identify and address potential vulnerabilities. However, while we strive to maintain the security of your information, we cannot guarantee absolute protection against unauthorized access or data breaches.
By using our business messaging tool, you acknowledge and agree to the practices outlined in this Privacy Policy. For any queries or concerns regarding your privacy, please contact us at [email protected].